Refund Policy

Effective date: [April 27, 2025]

Introduction

Thank you for using Digital Library. We strive to provide high-quality educational content and services. If you are not satisfied with your purchase, we offer the following refund policy.

Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • If the product or service purchased is defective or not as described.
  • If the digital content purchased (e.g., eBooks, courses) is inaccessible due to technical issues.
  • If you accidentally purchased an incorrect item or made a duplicate purchase.

Non-Refundable Items

The following items are non-refundable:

  • Digital content that has been downloaded or accessed after purchase.
  • Products or services that have been used or partially used.
  • Subscription services that have already been activated and used within the billing cycle.

Refund Request Process

If you wish to request a refund, please contact us within 30 days of your purchase. Provide the following information:

  • Your name and email address used for the purchase.
  • The date and details of the purchase.
  • The reason for your refund request.

We will review your request and notify you of the decision. If your refund request is approved, we will issue the refund to your original payment method.

Processing Time

Refunds will typically be processed within 7-10 business days. Please allow additional time for the refund to appear in your bank or payment account, depending on the payment provider.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the date of the latest update.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: